Effective Date: January 1st, 2025
Last Updated: March 13, 2025

Raul Castillo Martial Arts ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you opt-in to receive SMS text messages, visit our website, or use our services. By providing your phone number and opting in to our SMS services, you agree to this policy.

1. Information We Collect

When you subscribe to our SMS messaging service, visit our website, or use our services, we may collect:

Your mobile phone numberMessage interactions (e.g., when you reply "STOP" or request assistance)Name, email, address, and other contact detailsAny personal information you voluntarily provide via SMS or website forms

We do not share, sell, or rent your phone number to third parties for marketing purposes.

2. How We Use Your Information

We use your phone number and SMS data to:

Send transactional messages, such as appointment reminders, order confirmations, and account notifications. Send marketing and promotional messages, including special offers, discounts, and new product updates (if opted in).Respond to inquiries and provide customer support.

3. Marketing & Promotional SMS Communications

By opting into our marketing messages, you consent to receive promotional SMS communications from Raul Castillo Martial Arts, including:

Special offers and discountsNew product or service updatesExclusive promotions and event notifications

Message Frequency & Charges

Message frequency may vary based on promotions and engagement.Message & data rates may apply per your mobile carrier’s standard rates.We do not charge additional fees for SMS messages.

Opt-Out & Support

To unsubscribe from marketing messages, reply"STOP"at any time.

To get assistance, reply"HELP"or contact us at:

📧Email:[email protected]

📞Phone:650-560-0100

4. Data Protection & Security

We take reasonable security measures to protect your personal data from unauthorized access, disclosure, or misuse. However, no data transmission over SMS is 100% secure. If you believe your data has been compromised, contact us immediately.

5. Third-Party Service Providers

We may use third-party SMS providers (e.g., Twilio, GoHighLevel) to deliver messages. These providers must comply with industry regulations and privacy laws. However, we are not responsible for their privacy practices.

6. Compliance with Laws

We comply with applicable privacy laws, including:

TCPA (Telephone Consumer Protection Act)– U.S. law regulating SMS communications.

CTIA Guidelines– Industry standards for SMS compliance.

GDPR & CCPA – Privacy regulations for data protection.

7. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted with a revised "Effective Date." Continued use of our SMS service constitutes acceptance of any updates.

8. Contact Us

If you have questions about this Privacy Policy, contact us at:

📧Email: [email protected]

📞 Phone: 650-560-0100

📍Address: 765 Main Street Suite C, Half Moon Bay, CA 94019